Yesterday, despite a multitude of technical problems, went very well and I had a GREAT time.

It started off badly though.
I arrived at the theater to watch a film before my speaker shifts started, and just as I got there another couple arrived for the same movie. The Theater Manager was directing them to their line, which was empty because the film was 30 minutes away. Well, this lady didn't want to stand in line, she wanted into the theater. Which she couldn't do, because she wasn't an Express Line holder, she was a regular patron. Express Line gets in 30 minutes before the film, regular people get in 15 minutes before. She started raising SUCH A STINK. She was loud, rude, and obnoxious. She was berating the theater manager and loudly proclaiming she was going to "talk to Halfdan about this."

I wasn't working yet, but I wanted to tell her to settle down. In fact, if I wasn't a volunteer I probably would have. But now I have to be "professional" and deal with the public nicely. Errr. I forgot about that part. But I tried very hard to stay quiet and help the Theater Manager in charge, meanwhile going through my head what I would possibly do if this happened when I *was* on shift.

And all I kept thinking was, "Good grief, it's DAY ONE. It's the FIRST MOVIE OF THE DAY, and you're ALREADY CRANKY????" I mean, COME ON. You should be having fun, not griping because you arrived half an hour early to your movie, WITH NO EXPRESS PASS, and actually have to stand in line for a couple minutes. And you know what? She got let in afterall.

And continued bitching. All the way to her seat she was loudly complaining about the rules, and "those volunteers" (GRRR), and how incompetent everyone else was, and more about the stupid rules, and "Halfdan needs to hear about this." And as she sat down a few rows in front of me, I realized...

THIS WAS THE SAME LADY (second paragraph).

At that time I was furious that this woman was even back at the festival, because I saw her throughout the festival last year and she was CLEARLY unhappy with everything around her, so why would she put herself and the rest of us through all this misery if she hates us so much? But then part of me was relieved because it wasn't ANOTHER cranky woman, and maybe all I'll have to avoid is this ONE.

So.
1. Come on, People, TRY TO HAVE FUN.
2. It's way too early in the festival to be this grumpy.
3. Volunteers work their butts off, so don't badmouth them unless you've done a better job volunteering AT THIS FESTIVAL.
4. I'm going to try very hard to deal with these kinds of people in an appropriate manner.

That last one might be hard.

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